“Total Customer Satisfaction” is our goal
Vintage Realty Company enjoys established long-term relationships with its clients and vendors. Members of the Vintage team have earned professional designations and engage in continuing education to sharpen their skills. Vintage’s 24-hour, one number customer service program is ideally suited to meet your requirements.
Vintage Realty Company will provide “Total Customer Satisfaction” services to your tenants and employees. Our commitment to reaching this goal centers on providing quality, timely service to the tenant’s requests by utilizing Vintage’s 24-hour customer service program. All tenant and resident requests are logged into Vintage’s computer network and dispatched to the proper Vintage Maintenance Technician or vendor immediately. All calls have a follow-up system to ensure that the work is completed and the tenant or resident is satisfied. Our Customer Service Department generates a monthly report showing every service call for each property. The Customer Service Report is reviewed by our senior management and is used not only to help monitor vendors, but to spot any trends or problem areas before they escalate.
Addressing and meeting the tenant or resident’s needs within the budgetary parameters invariably leads to value creation for the owner. Our entire organization is built around this premise and managers and support staff attend professional classes throughout their tenure, including courses offered by IREM, BOMA, NAA, and CCIM.
Our commitment to excel in the field of property management is evidenced by a program dedicated to continued improvement of customer satisfaction. Vintage’s resources and track record provide a demonstrated ability to achieve success in meeting our clients’ real estate goals. The company enjoys an excellent reputation with our clients, vendors, and tenants.
The success of our growth lies in our ability to have the right people in the right place at the right time. Our commitment and approach provides our clients with:
- A total management service program that provides unequaled response to property needs and owner requirements
- A tailored approach to your unique situations
- Sophisticated techniques that stay ahead of the market, and
- Above all, a reputation for integrity and service to positively affect cash flow and enhance asset value.
